In our experience, Facebook will provide a warning first and then start restricting page usage for a day, then two days, etc. Keep in mind Facebook may restrict your Page if you use message tags outside their intended purposes. The Human Agent tag is currently in Beta and is only available to some CRMs like respond.io. The Human Agent tag is designed to enable customer service by enabling agents to respond to issues within 7 days rather than 24 hours. Confirmed Event Update tags allow event reminders and Post-Purchase Update tags allow shipping status updates.Īccount Update Tags enabled companies to notify users of account changes like terms and conditions or issues like fraud alerts but cannot be used to send recurring content like monthly statements. Types of Message Tags for Facebook Business ChatĮach of the first two tags enables companies to update customers after certain customer actions.
Enter a Page name, category, and description.
The easiest way to do is go to the Facebook for Business website and press on Create a Page.ġ. All you need to do is create a Facebook page then turn on messaging. You’re probably wondering how to get Messenger for a Facebook business page. How To Get Messenger For A Facebook Business Page Once set up, Facebook Page visitors will be able to private message your page over Facebook Messenger and you can message them back too. To start chatting with customers over Facebook Messenger all you need is a Facebook Page. If you want to connect with your customers in Southeast Asia, the US, or other countries where Messenger is popular, then Messenger for Facebook Business Page is for you. This explains why Asian consumers tend to live on chat apps like Messenger.
In these counties 1 to 1 and group messaging are the social networks. Outside the US, Facebook Messenger is growing fastest in Southeast Asian countries including Myanmar, the Philippines, Cambodia and Vietnam. The capability of sending and receiving SMS likely played a part in the quick rise in popularity of Facebook Messenger. Integrating SMS into the app allows users to connect with Facebook friends and SMS users who are not on Facebook. A Map Showing Where is Facebook Messenger Popular
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